From Static Forms to Six-Figure Wins: How Scribner’s Catskill Lodge stands out in a competitive boutique hotel market with Dexter.

Who: Scribner’s Catskill Lodge is a boutique mountainside hotel in the Catskills known for striking views, cozy rooms, and a destination-worthy restaurant. With a booming events business—from corporate retreats to weddings—they needed more than a basic inquiry form.

The original inquiry experience

Challenge: Scribner’s was juggling high-value event leads across 4–5 spaces, all through unbranded and ridged tools like Gravity Forms. It was slowing them down:

• Inquiries lacked key details
• Event Directors spent too much time qualifying leads
• Leadership had zero visibility into the pipeline
• Headcount was maxed—they couldn’t throw people at the problem

In a competitive market for six-figure bookings, the inquiry experience had to stand out.

The Dexter inquiry experience

Solution: Dexter transformed their guest inquiry process into a efficient and transparent, on-brand experience:

✨ Branded Guest Experience

“It’s not just a form—it feels like Scribner’s.”

Dexter turned a dull form into an interactive, dynamic experience that set expectations and reinforced credibility from the first click.

⚡️ Faster, Smarter Booking

“We walk into the first call more prepared.”

Dexter collects essential info upfront, helping the Events team prioritize real leads and move faster—with zero extra staffing.

📊 Real-Time Visibility for Everyone