Scribner’s Catskill Lodge is a boutique mountainside hotel with sweeping views, cozy rooms, and a restaurant worth the drive. Weddings, retreats, and private dinners have turned events into a core business—but their old tools weren’t keeping up.
The original inquiry experience
Scribner’s was fielding high-value inquiries across 4–5 spaces using clunky tools like Gravity Forms. In a competitive market where six-figure bookings are won or lost on speed and polish, Scribner’s couldn’t afford to lag.
Key Pain Points
The Dexter inquiry experience
Dexter transformed their guest inquiry experience into an efficient and transparent, on-brand experience:
✨ Branded Guest Experience
“It’s not just a form—it feels like Scribner’s.”
Dexter turned a dull form into an interactive, dynamic experience that set expectations and reinforced credibility from the first click.
⚡️ Faster, Smarter Booking
“We walk into the first call more prepared.”
Dexter collects essential info upfront, helping the Events team prioritize real leads and move faster—with zero extra staffing.